How to protect yourself when shopping online?
Considering the mass development of the internet and technology, many consumers find it convenient to do holiday shopping online. Shopping online can help save gas money, allows a consumer to easily compare prices, and can offer extra customization options for select products and services. Ohio consumers making purchases online are protected by the Consumer Sales Practices Act (CSPA), which is a series of regulations and rules the lawyers at Doucet & Associates Co., L.P.A. have experience working with.
The CSPA protects consumers from misleading, unfair, and bad business practices. It makes the businesses recognize and honor all promises and warranties, and prevents them from taking advantage of consumers. In Ohio, lawsuits involving violations of the CSPA allow fee shifting. Therefore, if a business loses a lawsuit to a consumer, then the business may be required to pay all the attorney fees for the consumer.
Businesses who engage in online retailing are expected to comply with the CSPA. If a consumer purchases an item online but receives the wrong item in the mail, then the vender is required to correct the problem at no extra charge. Typically, online retailers will replace the item or refund the consumer. Details about resolving issues with online purchases are usually listed in the disclaimer or legal terms section of the order summary or receipt.
The Mail or Telephone Order Merchandise Rule protects all orders placed over the internet and protects consumers who never receive products purchased online. This rule requires online retailers to follow the 30-day rule and ship online orders to consumers with a reasonable time period of 30 days. If the online retailer cannot fulfill the 30-day rule, the retailer must ask permission from the consumer to ship an order late or refund their order.
Under the Fair Credit Billing Act, it is also illegal for a retailer to charge a consumer for an item that may have been shipped but was never delivered. Packages can be stolen, delivered to the wrong address, or misplaced. If the online retailer refuses to refund the consumer for an order that was never delivered, then the consumer may try to contact the charge card company they used to pay. The charge card company may be willing to refund the consumers money for the troublesome transaction.
Consumers shopping online should also take precautions when buying products from foreign companies located outside the United States. Prices may not be listed in U.S. dollars and consumers may get charged with a currency exchange fee. Shipping will be more expensive and most likely take longer too. If a consumer never receives a package shipping from another country, correcting the order will be extremely difficult. Most online retailers require consumers to correct the problem in the retailers’ local court. So, if the retailer is located in Japan, you may have to go to Japan to fix the problem.
Selling products and services online is a great way for retailers to market themselves to more consumers. Retailers can also sell items online that they may not have instore. Whether the retailer is selling products in a store or online, the retailer is expected to follow the regulations of the CSPA. The consumer lawyers at Doucet & Associates Co., L.P.A. are experts at handling lawsuits involving the CSPA and can help consumers who have been misled and bullied by businesses during a transaction. Call us today at (614) 944-5219 for a consultation.