Get Your Refund for the Samsung Galaxy Note7 at 3pm Today
Samsung issued a voluntary recall on original and replacement Galaxy Note7 phones sold by wireless carriers and retailers in the United States. The phones have a history of overheating and have been labeled with serious fire and burn hazards by the Consumer Product Safety Commission (CPSC).
Due to the safety risk, Samsung is asking everyone to turn off the Galaxy Note7 phones. Consumers can contact the carrier or retailer where they purchased the phone to learn about refund options. Samsung has modified the U.S. Note7 Refund and Exchange Program so consumers can exchange the Galaxy Note7 for another Samsung smartphone or a monetary refund.
A consumer choosing to exchange the Galaxy Note7 for a different smartphone can also replace specific Galaxy Note7 accessories. Consumers will receive a refund if the exchange is cheaper than the original price paid for the Galaxy Note7.
Some consumers may also qualify for extra bill credit depending on the situation. Galaxy Note7 owners can read more about the refund credit policies here. Consumers who purchased the smartphone on the Samsung website can contact the company at 1-844-365-6197. Samsung is sending consumers safety boxes to return the Galaxy Note7 phones by mail.