What you, as the Consumer, should know about vehicle repairs
Whether you have had to get your car fixed for minor issues, or needed a complete auto-repair, you have rights according to Ohio Law. The Ohio Administrative Code provides certain protections to consumers when it comes to getting their car serviced or repaired. The following are just some of the requirements under the code:
- Once you meet with the servicer in person, they must provide you with a form which indicates: (a) the date; (b) identity of the supplier; (c) your name and telephone number; (d) the reasonable anticipated completion date; and (e) if you requested, the anticipated cost of the repair or service. The form must also contain the following language:
- Estimate: You have the right to an estimate if the expected costs of repairs or services will be more than fifty dollars. Initial your choice:
____ written estimate
____ oral estimate
____ no estimate
- If you request a written or oral estimate, the servicer must provide you with the estimate before starting service or repair
- Your bill will not be higher than the estimate by more than 10% unless you approve a larger amount before repairs are finished.
- The servicer must obtain oral or written authorization from the consumer for the anticipated cost of any additional, unforeseen, but necessary repairs or services when the total cost of the repairs or services, if performed, will exceed fifty dollars.
- The servicer cannot represent that repairs or services are necessary if they are not.
- The servicer cannot fail to disclose to you prior to starting any service or repair, that any part of the repair or service will be performed by a person other than the services or his employees, if the servicer disclaims any warranty of the repair or service performed by that person. The servicer must also disclose the nature of the repair or service which that person will perform, and if requested by the consumer, the identity of that person.
Ohio courts have found that when a supplier has engaged in an act or practice declared to be deceptive by the code, the consumer has a choice of remedies, including rescinding the transaction, or recovering three times the amount of the consumer’s actual damages. In Grieselding v. Krischak, the Court of Appeals Sixth Circuit, affirmed the trial court’s award of $1612 in treble damages, plus interest and attorneys’ fees stemming from a mechanic’s failure to notify the consumer of repairs beyond the stated estimate.
These are just some of your rights as a consumer, among many. For more information see: O.A.C. 109:4-3-13, or call Doucet & Associates Co. LPA at (614) 944-5219.