Assistive Technology and Consumer Rights
Assistive technology is tech that is obtained and used by people with disabilities or injuries. People in Ohio using this tech are protected by the Ohio assisted device lemon laws when encountering a defect with the tech or dealing with the details of a warranty.
Assistive tech devices covered by Ohio law include:
- Motorized Scooters
- Voice Synthesizers
- Optical Scanners
- Talking Software
- Braille Printers
- Environmental Controls
- Communication Boards
- Assistive Listening Devices
- Devices intended to improve or maintain a disabled or injured person’s ability to function.
- Hearing Aids (A similar Ohio law governs a consumer can return a hearing aid in 30 days for any reason.)
All assistive devices over 500 dollars are covered by a minimum one year warranty which the consumer should not have to pay extra for. The warranty begins the day a consumer comes into possession with the device. The warranty must include instructions for if the device is defective, the full cost of repair or replacement for the manufactured defect and all collateral costs associated with the repair or replacement. Accommodations should include shipping costs and sales tax.
Manufacturers also have rights when fixing defective equipment. The most important right being that the manufacturer is given the opportunity to fix a defect. They are allowed three attempts and 45 cumulative days to repair the assisted device before the consumer is entitled to a refund. If the repair takes more than 21 days, the consumer is also entitled to a loaner device. If the manufacturer ultimately cannot fix the defected device, then the consumer does have the right to a replacement or a refund.
Doucet & Associates Co. L.P.A. in Ohio helps people enforce rights based on the assisted device lemon laws. Please contact us today if you or someone you know needs help.